Cancellation & Returns Policy
Cancellation of Order by User
Cancellation of order within 6 hours without penalty, except the 4% Bank Charges. After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. YouthXtract Organics Pvt. Ltd. has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by YouthXtract Organics Pvt. Ltd. and accept YouthXtract Organics Pvt. Ltd. decision regarding the cancellation.
In case of Gift Certificate
Cancellation of Order by YouthXtract Organics Pvt. Ltd.
Replacement/ Return Policy by YouthXtract Organics Pvt. Ltd.
- 1. Products perishable in nature.
- Gift Certificates.
- Items that have been used or opened.
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.Items sourced or delivered outside India.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit.
- or there might be a manufacturing defect.
- or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy:
- Replacement request must be made within 7 days of purchase and must not be part of above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In case of perishable items or custom-made non-perishable items, neither YouthXtract Organics Pvt. Ltd. nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by YouthXtract Organics Pvt. Ltd.
- If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
- 100% refund will be given, if product is not available or vendor is not able to ship the products.
- For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.
Cases of customer demanding refunds:
- Refund will be 90% of Order Cost, in case of customer don’t want suitable and available replacement of product.
- In express-orders only 90% refund will be given, if the delivery address is out-side the service area.